Auto Glass Week™ (AGW), to be held September 14-16 in San Antonio, Texas, is only about a month away. Macenzie has been competing at Auto Glass Week™ only for three years and, in that time, has twice brought the first-place trophy back to Washington. Jennifer competed at AGW for the first time in 2021 and secured third place in the windshield repair competition.
The two are ramping up for another go at the windshield repair competition.
“We prepared together and then just go in and give it our best,” Macenzie says. “We don’t really look at it as competing against each other. We’re just competing at the same time.”
That training entails the Curbows going about their daily duties at Novus Glass in Kennewick, Wash., with Jennifer saying, “every day is a practice day.”
“What we do when we compete will be identical to what we do in the shop daily,” they say.
The Curbows always look for ways to improve while going through their daily routines. They say utilizing new and better techniques, systems, and more allows them to “up our game.”
“What kind of cool thing can I add this year that’s going to improve the customer’s experience in our shop and help the customer have more confidence in what we’re doing?” Macenzie frequently asks himself.
Bolstered customer confidence is just one of the benefits the Curbows have found in AGW, though the humble winners don’t make a habit of advertising themselves as some of the best in the world for windshield repair.
“It does give customers a little bit of added confidence in our work when they see our trophy case,” Macenzie says, believing it “presumptuous” to advertise himself as the best in the world.
While one may think repairing windshields in front of a crowd would be more stressful than performing the same repairs inside a shop, that’s not necessarily the case for the Curbows. Macenzie enjoys having an audience as it allows him to demonstrate the know-how at Novus Glass. Jennifer isn’t concerned about the crowd, either, instead saying the most challenging aspect of the competition is running through all possible scenarios.
“We both have won third place in repairs, so this year I think, is our tie-breaker,” Jennifer says.
Macenzie will also compete in the auto glass replacement competition and Jennifer in the customer service competition.